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  1. Survey.com Support
  2. General Help

General Help

FAQ - What you need to know

  • Retail Terms that Often Cause Confusion - Set yourself up for success and understand these now
  • Common Retail & Merchandising Terms
  • Need to Ask for an Extension? FAQ and Answers
  • Why is my payment lower than expected?
  • Getting Started with the App
  • How to Claim a Visit
See all 26 articles

General Help

  • How to Update Direct Deposit (Bank Account) Details in the Openforce App
  • Survey.com Privacy Policy
  • Photo Capture Guidelines
  • Overlapping Images
  • Need to Talk to a Live Agent? Here's How to do it in Chat With Steve
  • Scanning Your License or ID
See all 27 articles

Payment FAQ

  • How do I get paid?
  • Community Sampling and Reimbursements
  • Payment Center balances: What do they mean?

Resets

  • What To Do If Your Shift Gets Cancelled or if You're Sent Home
  • Index of All Reset Support Articles
  • What is a Reset?
  • How to Use the App to Complete Your Reset
  • Professionalism and Conduct During Your Reset

Openforce Support

  • How Openforce Fees and Commissions work for reimbursements
  • Openforce Fees and Answers to Other Common Questions
  • How to Set Up Direct Deposit With Openforce
  • When will I be paid?
  • Our Payment Process through Openforce - FAQ
  • How do I find my 1099 forms?
Survey.com Support
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