Professionalism and Conduct During Your Reset

You are expected to maintain a high level of professionalism at all times. While the guidelines below may feel obvious, please read them carefully to ensure expectations are fully understood, because situation may arise and its good to have clear alignment. 

During resets, if you ever have an interaction with managers, Team Leads, or store personnel that feels like it can create uncertainty or tension we ask that you stay calm, follow direction, and focus on keeping the environment positive and productive.

Your role is to support the reset, not to debate, challenge, or override instructions.
Always follow the guidance given by the Team Lead who is managing the reset. Do not seek alternate direction from other team members on-site.

If there is conflicting information or something doesn’t seem clear, simply ask for clarification and move forward. If needed, apologize and reset the tone. The goal is to complete the work with quality, efficiency, and professionalism, even when the situation is stressful or fast-paced.

In addition to the expectations explained in the Survey.com Code of Conduct, below are a few bulleted guidelines to follow during your reset. 

1. Always follow the instructions from your Reset Team Lead
2. Be respectful and maintain a professional and courteous demeanor at all times:
   • Do not argue with your Team Lead or the other team members
   • Do not talk back to your Team Lead
   • Do not roll your eyes or demean your Team Lead or other team members 
3. If you are unsure what to do, or don't understand the terminology, ask your Team Lead for help or clarification. 
4. Do not text or use your phone for anything other than work purposes.

A few other things: 

What you should do if you find yourself in a confrontational situation: 

Excuse yourself for a moment, step away, and contact us immediately. Make sure you include a description of what happened in the comments section at the end of the project.  

What you should do if you need to leave the store (for an emergency, etc.) 

Inform the Reset Team Lead and contact us immediately. 

If this happens, you still have to finish completing the in-app documentation. Make sure you explain when you left and the reason in the comments section at the end of the project instructions.