Sometimes stores make last-minute changes, like finishing early, scheduling errors, or extra people showing up. These are out of our control, but we’ll update you as soon as we can.
👉 During support hours:
Go to Chat with Steve → In-store Support, be sure you are tapping through the prompts that best fit the situation and report the issue/change right away.
Stay on or near the store until you hear back. Follow the app instructions to be eligible for partial pay.
After hours or when live support is closed/unavailable:
Go to Help in the main menu of the app → Contact Support, explain what happened, and include store name, time, and project details. This ensures it’s documented for review.
Partial compensation can only be issued if the issue is reported through the app and documented correctly, please be sure you have your locations on, have taken a photo of the store front, these are all necessary point to confirm presence at the location and avoid delays.
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