What is a Reset?

Welcome to Survey.com's guide to resets! 

This introductory article covers the following topics: 

• What is a reset?
• What do reset merchandisers do?
• What are the requirements?
• Is there a dress code?

After you've read this article, please read the other articles in our Reset Support section by clicking the links to the right (PC) or bottom (mobile device) or clicking here. You can also use the search function or ask us a question through the app. 

What is a reset?

A reset is a large-scale rearrangement of a store's products. Resets are completed by teams of merchandisers and can take hours to several weeks to complete. Most stores conduct resets 2-4 times per year. Resets are done to keep things fresh for shoppers and maximize sales. 

What do reset merchandisers do? 

Each reset has a designated Reset Team Lead who will assign you your tasks. The Team will explain how each task should be done and will check your work when you're done. It is crucial that you follow the Team Lead's instructions. 

While each reset is different, common tasks reset merchandisers complete include: 

• Moving products to new locations within the section or store
• Tearing down and rebuilding entire sections
• Removing old products that have been discontinued
• Adding new products / new product lines
• Changing or adding new price tags
• Changing fixtures
• Changing graphics
• Adjusting shelving

If you don't understand the terminology or are unclear about what you should do, make sure you ask the Team Lead for clarification. The Team Lead is responsible for getting the reset done on time and correctly, so they will help you with whatever you need. 

What are the requirements?

Please read these requirements carefully to make sure resets are for you. 

• Must have access to reliable transportation. Most jobs are not on bus or other public transportation lines and you will be expected to be punctual. 
• Must have an iOS or Android device that can run the Survey Merchandiser app (get it here) and must have an active account in good standing. 
• Be able to follow instructions and work efficiently
• Must be able to lift at least 25 lbs.
• Ability to work on your feet for the entirety of your shift (6+ hours) including crouching, repeatedly lifting objects, moving boxes, etc. 
• Work well with others
• Must be able to communicate in written and spoken English (to work with your Survey.com schedulers, use the app, etc.)
• Be able to maintain a professional appearance and attitude throughout your shifts
• Reset experience is preferred but not required

Is there a dress code? 

The basic dress code is business casual: 

• Black or khaki pants
• Solid colored polo (no logos)
• Solid colored, closed-toe shoes are preferred. Tennis shoes are acceptable as long as the color is solid.
• Black or brown belt for men

Absolutely no tank tops, sandals, open-toed shoes, shorts, printed shirts, or dirty clothes. 

More info: 

Now that you know the basics, please read the other articles in our Reset Support section by clicking the links to the right (PC) or bottom (mobile device) or clicking here. You can also use the search function or ask us a question through the app.