Why is my payment lower than expected?

• Hourly visits (like resets) are reviewed after submission. During review, we verify:

  • Photos submitted

  • Timestamps and logbook entries

  • Onsite duration

  • Any notes explaining issues at the location

• Until the review is complete, you may only see the base rate in your app.

• If the reviewed payment is lower than expected, it means not all requirements were met, or time reported didn’t match evidence submitted.

If you still believe the payment is inaccurate, please reach out during live support hours for review of your specific case.

Chat with Steve: Please only tap the options that best fit, do not free text unless asked:

Start Chatting with Steve - Payment --> Incorrect Payment --> follow the prompts to a live agent during the normal operating supporting hours.