Q: How do I request more time to complete a visit?
All users must request extensions through the app. This is the only way to ensure your request is logged and reviewed correctly.
Even if the system cannot auto-approve, your request still needs to go through the app so it can be handled properly.
Q: When should I request an extension?
Ideally, users will complete the work within the window they accepted and agreed on, if they can't:
If you cannot complete a visit by the original deadline, you should focus on requesting an extension at least 24 hours before the due date, avoiding last minute after hours requests that lead to expiration.
Extensions are usually limited to 24 hours. Some projects do not allow any extensions (for example, visits with strict timelines or visits needing to be completed same day).
Q: What if my project involves shipping?
If your project requires shipped materials, an agent may need to review your request to confirm that you have what you need and that delivery timelines allow for the work to be completed.
Important Reminders:
When you accept a visit, you agree to complete it by the deadline shown.
Extensions are not guaranteed. They are meant to help in unavoidable situations, not to replace planning.
The best way to ensure success is to complete your visits on time and use the extension request in the app only when absolutely necessary.
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Still having trouble still having trouble with connecting to my account
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