In-store -Live Chat help

Need Help While in a Store? Don’t Guess—Get Live Support

If you run into an issue during a visit and aren’t sure what to do, reach out right away, while you're still at the store, so we can help you succeed and make sure your upload meets all requirements.

How to Access In-Store Support:

1. Open your app and tap Chat with Steve from the main menu

2. Type: instore support

3. Tap the prompts (do not type free text unless asked)

4. You’ll be connected to a live agent in real time

Q&A

When is In-Store Support available?
Daily from 7:00 AM to 8:00 PM EST (7 days/week)

What’s the difference between In-Store Support and regular Support?

• Use In-Store Support only for issues while you're in a store working

• Use Regular chat prompts for everything else (questions, feedback, etc.)

How fast will I get help?

On average, reps are connected to a live agent within 8 seconds. If this hasn’t been your experience, please double-check that you’re reaching out during support hours and that you have a stable network connection, as connectivity issues can delay chat delivery.

There may be times when chat volume is higher than usual. We understand this can be frustrating and want to assure you that our team is actively working to respond as quickly as possible and help resolve any questions or concerns so you can get back to completing your visits without delay.

Tips to Make It Work Smoothly:

• Always tap prompts that best match your issue

• Only type free text if the system asks you to

• Following the flow helps us get you the fastest, most accurate help