Retail Terms that Often Cause Confusion - Set yourself up for success and understand these now

Some terms are commonly misunderstood and can lead to incorrect answers or revisions. This article highlights the most frequently confused terms and how to interpret them correctly.

MOD

• Manager on Duty → a person

• Modular (MOD) → a shelf section

Always read what the question is asking for.

OOS vs Back Stock

• OOS means not on the shelf

• Product may still exist in back stock

If product is not on shelf, it is OOS — even if found in back room.

Facing vs Units

• Facing = shelf position

• Units = number of individual items

Example:
One facing can hold multiple units.

POG vs Store Reality

Always follow the POG first, even if the store looks different.
If the POG doesn’t match, follow the project instructions but the primary goal is to match the POG as much as you can and document the work with photos and comments. 

MFG (Manufacture Date) vs Expiration Date

The date the product was manufactured, not the expiration date. It is usually printed or stamped on the package.

Why it matters:
Some projects require reps to record or photograph the MFG date to verify freshness or product rotation.
Do not confuse MFG with EXP (expiration date) unless the survey specifically asks for expiration.