Need to Talk to a Live Agent? Here's How to do it in Chat With Steve

Our Chat with Steve feature is the fastest way to get help and connect with a live person.
Live agents are available 7 days a week, 7:00 AM – 8:00 PM EST.
Be sure to reach out during live support hours for the quickest response or utilize our FAQs on our Support.survey.com site if after hours. 

How It Works

Chat with Steve is tap-based — not free text.
This means you’ll see options that guide you step-by-step to the right answer or live agent.

Steps to Get Support

1. Open your app and tap Chat with Steve.

2. Type one keyword (like “payment” or “login”) or explain the issue, so we have what we need if you end up still needing help with a live agent, to start the chat.

   This helps the system and our agents understand your reason for reaching out.

3. Tap through the menu options that best match your issue.

   • You’ll see choices such as:

     • In-Store Support

     • Openforce Account (payments)

     • Support Assistance

     • Payment

     • Extensions

     • New to the App? Getting Started

     • App Issues

     • Survey.com Policies

4. Important: Don’t keep typing your full question — just tap the options that appear.

   This ensures your issue is routed to the right team faster.

5. If none of the answers solve your problem, tap “No, I still need help.”

   You’ll then be connected to a live agent.

Why It’s Done This Way

Our tap-based flow helps:

• Get you to the right team instantly

• Cut down on wait times

• Give you faster, more accurate answers

• Help us understand your issue clearly, so we can continue to improve the Chat With Steve feature and answer your question as quickly as we can.

Pro Tip: Tapping options = faster help. Typing long messages slows things down and starts the chat over.