Visits that have "Pending" as the status are ones that have not been reviewed.
After you upload a visit, our Quality Assurance team reviews the data and photos you submitted to make sure everything is correct. If there's a problem, we let you know so you can fix it.
It generally takes up to eight (8) business days from when you upload your visit until we review it*. That's because we process thousands of visits each pay period. It does sometimes take longer. The eight days is not guaranteed. See below for more details.
As soon as your visits are approved, the earnings appear in the Payment Center as Available for Payment. Earnings from visits that are waiting to be reviewed show up as Pending Approval.
Business days are Monday through Friday. Business days do not include weekends or holidays.
The first business day is the day after you upload your visit.
Accurate information and clear photos speed up the review process.
* The eight business days we quote is a guideline. It sometimes takes longer than that. Factors that influence the timing include:
- The volume of visits that need to be reviewed
- The complexity of projects and the overall mix of project complexity
- The overall response quality