**IMPORTANT** We updated our payment terms on May 4, 2017. Please make sure you've read this article before you reach out to support. Thank you.
Payment Policy
Summary:
- We have three pay periods each month
- Each pay period spans three business days (business days don't include weekends or holidays)
- The pay periods cover payment requests made on or before the 1st, 10th, and 20th of each month; requests made by the end of those days get paid in the next pay period (see schedule below)
- Pay periods begin on the 1st, 10th, and 20th of each month (unless one of those days is a weekend or holiday, in which case they begin on the next business day)
Things to know before you contact us:
- We cannot tell you the specific day or time you will be paid - just that it will be paid by 11:59pm EST on the last day of the pay period
- The date you request payment does not affect the specific date / time you will be paid
- Payments are not made in order of request or alphabetical order
Please note that questions about the specific timing of payments will not be answered. You should only email us if you don't see an expected payment hit your account by 11:59pm on the last day of the pay period.
Payment Schedule
The schedule below shows when you will get paid based on when you requested your payment. We process payments throughout the day during each three-day pay period, all the way up to 11:59pm EST on the last day listed below.
Comments
47 comments
Is The email we use to log in the same one we get paid with
You may enter a different email for payment.
Do I have to have a PayPal account to get payed? or can I have a check sent to my address?
PayPal is the fastest way for you to get paid. Once your Available for Payment balance is $7.50, just enter your PayPal email address in the app and press "Request Payment" to start the payment process.
Who specifically would I contact regarding pay that is still in the pending section of the app? I haven't worked for a few weeks but have scrolled through my history and found a few jobs listed as pending. It's a nice chunk of $ and of course would like to get paid correctly..
Please submit a support ticket and someone the payments team will review your account and follow up with you.
What time of day should the payments arrive by?
Generally payments are processed before 8pm ET. However, if the volume of payments is particularly large then it may take a while longer.
Still waiting for my pending payment.
Hi Janet,
The current pay period runs through the end of Monday, June 5th.
For future reference, there's a calendar above that shows the payment dates.
Thanks!
It is almost 1:00 a.m. and i still have not been paid.
I haven't been paid yet either. I sent a message to Survey. It's a bit ridiculous when there's a calendar they want us to refer to but aren't honoring.
Survey I'm not see anything in my account this morning. It's was the last day of pay period yesterday. What's going on
Glad I'm not the only one! I haven't been paid either! Maybe something went wrong technically.
Same here😞. If you guys are hiring I'm willing to assist with payroll clearly help is needed.
Have not been paid for my work... Can not accept jobs due to the payment issue. Need gas to get back and forth. I've "left a ticket" for customer support as well as emailed them and called PayPal. PayPal confirmed the transaction was not even in their ball park yet.
Same problem here....still haven't been paid!!!! Survey you need to get on the ball and pay us and honor your "pay system". Will someone please respond and help all of us get paid....TODAY WOULD BE GREAT!!!!!
My last name is Ford with you guys havent finished changing names with everything yet and i have submitted 3 tickets already, this is ridiculous
Has anyone gotten a response about payment? I am also waiting now impatiently.
I still have gotten NO RESPONSE and also waiting now impatiently!!!
Nothing here either
I am sorry, but we are still processing payments and should continue to process them over the next few days.
Thank you Jim....in the future if you see this is going to happen could you please atleast inform us, so we may properly prepare for not having our money on time? You say the next few days, so should we have no ey by Friday at the very latest then?
Should we have money by Friday? sorry that did not come out properly
I was told within 3 days fro. Pay day
Thank you for the info!!!!!
Well today was 3 business days since the first , so now what's your excuses , think secret needs to find s new patrol company .
Survey
YES ,I'm upset , need my payroll , I go to work when need to , on schedule time/day , all I Ask is to be pure on time to.
Yes it's definitely not fair at all!!!
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