Visits are approved on a fixed schedule. Assuming that the information and pictures you submitted are accurate and complete, and that there are no revisions outstanding, your visit will be approved eight business days from when you uploaded it. Business days don't include weekends or holidays.
Depending on the volume of visits that need to be reviewed, the complexity of the projects that are being reviewed, and the overall quality of the responses, it can take longer than eight business days, but this is rare.
Why does it take eight business days?
We process thousands and thousands of visits each pay period. Each visit needs to be checked for accuracy and completeness because we must be sure that we can bill our client for the visit.
Could it ever take longer than eight business days for visits to get approved?
YES. Yes it can. If we need more information for you, that can make things take longer. For example, if you have to go back to the store, we have to wait for you to do that and then upload. That visit then re-enters the queue.
Also, not all projects are the same. Some are much more time consuming to review. If there are a lot of challenging projects being processed, that can slow down the review process for all reviews, even simpler projects.
What should I do if I have visits that are more than eight business days old but still Pending?
First, make sure you are counting correctly. Business day 1 is the business day after your upload. Holidays and weekends do not count as business days. To make this easier, please view this table that shows when visits will be approved and paid based on upload date.
If you need help, contact firstname.lastname@example.org and we'll help. Make sure you include the name of the project so we can look it up easier.