Visits generally get approved eight business days from when you upload them. Business days don't include weekends or holidays.
Depending on the volume of visits that need to be reviewed, the complexity of the projects that are being reviewed, and the overall quality of the responses, it can take longer than eight business days. The eight business days is a good guideline but it's not a guarantee.
Why does it take up to eight business days (or more)?
We process thousands and thousands of visits each pay period. Each visit needs to be checked for accuracy and completeness, so the process is pretty time consuming. Depending on volume, the complexity of the underlying projects, and the overall response quality, it can take longer than eight business days.
Some of my more recent visits were approved before older ones. Why is that?
Our review team works on specific projects, so sometimes they'll review and approve more recent visits than others you have pending.
Why do some take longer to approve than others?
Some projects are much more complicated than others, making them take longer. In some cases, certain projects have more mistakes that need to be corrected, which also makes the process take longer. And some projects are on a much larger scale, so the entire process takes longer.
Could it ever take longer than eight business days for visits to get approved?
YES. Yes it can. If we need more information for you, that can make things take longer. For example, if you have to go back to the store, we have to wait for you to do that and then upload. That visit then re-enters the queue.
Also, not all projects are the same. Some are much more time consuming to review. If there are a lot of challenging projects being processed, that can slow down the review process for all reviews, even simpler projects.
What should I do if I have visits that are more than eight business days old but still Pending?
Contact firstname.lastname@example.org and we'll help. Make sure you include the name of the project so we can look it up easier.