When you open your profile (tap the menu button and choose My Profile), you may see a section called "Ratings". If you don't see this section, it is because you have not been active enough to generate ratings.
Survey merchandisers have three ratings: Reliability, Experience, and Quality. Ratings are on a 1-5 scale, with 5 being the best. Here are the details about each rating, beginning with the most important one, Reliability.
This rating is based on your past assignments. Missing assignments lower your rating, completing assignments improve your rating.
Missed assignments include:
- Letting assignments expire
- Removing assignments you claimed or that were assigned to you
The best way to maintain a strong Reliability Rating is to complete your assignments. If you are going to miss one, you should let us know, because if we remove your assignment, your score will not get affected. We will not always prevent your rating from getting affected. That is handled on a case-by-case basis.
If we cancel an assignment for some reason, that will not affect your rating.
If you think that an assignment is hurting your score but shouldn't be, please contact us by emailing firstname.lastname@example.org or messaging us in the app. If you message us through the app, choose the Support option.
If your Reliability Score drops below 2.5, you will not be able to claim stores. You will have to request stores and get assigned by someone from Survey. Please note that while you are waiting to hear from Survey, the stores may get claimed by reps with better ratings and no longer be available.
This rating is based on the types of projects you've completed. The more types you've completed, the higher your score.
This is an experimental rating that does not currently factor into the assignment process. It measures the overall quality of the responses based on the following factors from each individual response you upload:
- Completion Percentage: Missed steps or unanswered questions will lower your response quality.
- Changes: If our Quality Assurance team has to change any information you uploaded (e.g. fixing typos, entering information you omitted by finding it in the photos, moving information entered for the wrong product to the correct one, etc.) that lowers your score
- Having to return to a store to complete requirements will lower your score.
If you don't have a rating...
If you don't see your rating on the profile page, it is because you haven't completed enough assignments recently for us to calculate the rating accurately. To have a rating, you must have been assigned five or more stores.
If you have any questions about your rating, contact us by emailing email@example.com or messaging us through the app (choose Support).