If your assignments aren't showing up in your app, please follow these troubleshooting tips:
- Make sure you have the latest version of the app installed. New versions often contain fixes that might help with the issue that you are having. The Merchandiser app is available on the Google Play Store and iTunes. The Retail app is also available on Google Play Store and iTunes.
- Make sure you're logged in with the account our agent contacted you with (or with the email that they specify).
- Try to refresh your Projects list - This can be done by pressing the refresh icon in the top right of the projects page within the app, or by using a "pull-to-refresh" gesture on your projects list.
- Log out and then log back in. Sometimes this is the best way to determine if you're actually receiving a new, correct, project list.
If these steps do not resolve the issue, please contact the agent that assigned you the locations, and/or submit a help ticket.