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Frequently Asked Questions About Resets

Project Team
Updated

Here is are answers to the most common questions. Included in this section are: 

How do I get paid? And when?

See the main article about how to get paid. 

 

Do I have an assignment? Was I assigned? 

If you have an assignment for a reset (or any other Survey Merchandiser project), it will appear in your Assigned list. 

To get to your assigned list, go to the main projects page in the app and tap Assigned. This shows you all of your active assignments. If you don't see the store in question, then it is not assigned to you. If you think this is incorrect, please message us through the app or email support@survey.com. 

For more information, please review the main article about reset assignments, specifically this section: How to know if you have a reset assignment.

A store I requested says "Filled - Waiting in Line". What does that mean? 

Reset shifts have limited availability. There are a fixed amount of spaces available. In many cases, the number of people requesting a shift exceeds the number of spaces available, so not everyone who requests a shift will get assigned. 

If you get assigned, we'll let you know and the store(s) will appear in your Assigned list. 

If you don't get assigned, the store(s) will show as "Filled - Waiting in Line". That means all the spaces for the shift you requested are filled, but we will contact you if space becomes available. 

The app is not letting me start my assignment. Why? 

Each reset assignment has a specific day and time that it can be started in the app. If you go to your Assigned list, you'll see this information. The app will not let you to start the assignment until the time you see on the screen. The start time is generally 15 minutes before the start of your shift. 

The Team Lead or Store Manager said the reset is cancelled, completed, not scheduled, or that they don't need me. What do I do?? 

We are a third party provider of reset services. Sometimes the schedules or store needs change and we receive short notice, or no notice at all. Reasons include: 

  • Reset finishes earlier than expected
  • Scheduling mishap
  • More people showed up than expected

We will let you know about schedule changes as soon as possible, but we often find out about it from our reps. These changes are beyond our control. 

In many cases, you will still get a partial payment...but only if you follow the instructions in the app.

Here's what to do in order to get partial compensation (details about partial compensation are always in the app). 

  1. Contact us through the app.
  2. Remain on or near the store until you hear back from us regarding the status of today's reset. We will contact our client. 
  3. *IMPORTANT* Start the reset in the app and follow the instructions. There are specific instructions about how to handle this. 

Why does the app show a pay / payment range? 

Resets are hourly pay projects. The pay range shows the expected range of pay based on the expected hours in the shift. You will be paid for your actual hours (unless the shift is cancelled etc.; see below). 

Does Survey pay mileage? 

Survey does not pay mileage as part of its standard operating procedure. If mileage is to be paid, it must be agreed upon, in writing (through the app or by email), before your shift. 

The Pending Payment amount is wrong. Why? 

The dollar amount showing as pending is based on the initial shift estimate. The Quality Assurance team will adjust the payment based when the review it. See next question for more info. 

I uploaded my reset assignment. What happens next? When do I get paid? 

Resets (and every other type of visit) must be approved by Survey before you can request a payment. 

Assignments are approved on a fixed schedule. Assuming the information and pictures you uploaded are accurate and complete, and that there are no revisions outstanding, your assignment will be approved six days from when you upload it. 

Once approved, you can request the payment in the app's Payment Center. Payments get processed the business day after you request them. Business days do not include holidays or weekends. 

 

Do I get a bonus or referral fee if I refer someone? 

Yes! Survey has a great referral program:

  • You earn a bonus of 10% of what each person you refer earns, up to and until you earn $100 from each person
  • There is no time limit - you will continue getting the 10% bonus until you hit $100, whether that takes a week, a month, or 10 years. 
  • There is no limit to how many people you refer. The more you refer, the more you can earn. 

How it works: 

  • The person you refer must enter your referral code when they register their account in the app. 
  • You can find your referral code, share your code, and track your earnings in the app by going to the Menu -> Refer a Friend
  • You get paid for your referrals the same way you get paid for your visits.

Terms apply. For more information, visit the main article about referrals. 

I referred someone but they're not showing up in my list. What can be done?

Simply contact us through the app (Menu -> Messages -> + New Message -> Support) and let us know. You can also email support@survey.com and we'll help. Make sure you tell us the person's name and/or email. 

You will get credit for all their work, even the work done before we added the person to your account. 

Can I complete resets for other agencies? 

You are only allowed to attend reset assignments on behalf of one third party agency per day. If you accept a reset assignment from Survey for a certain day or set of days, then you may not accept assignments for the same day or days from another agency. 

Likewise, if another agency assigns you to a reset also offered by Survey for a day or set of days, you may not also accept assignments for those days from Survey. 

Accepting assignments for the same day from Survey and any other third party may result in account deactivation. 

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