The most common questions we get, by far, are how do I get paid and when do I get paid.
This article explains:
When will I get paid?
The main article on this topic can be found here. It has a table that shows when you'll get paid based on when you request your payment, a payment calendar, and a printable version of each.
Survey.com processes payments three times each month. When you get paid depends on when you request your payment through the app. (See below to learn how to request a payment).
The payment request deadlines are at 11:59pm EST on the 1st, 10th, and 20th of each month. Whatever you have requested by the deadlines will be paid over a three business day period beginning the business day after the deadline.
Example: If I requested a payment today, January 30, 2019, that would be in time for the deadline that ends at 11:59pm EST on February 1st. I would get that payment on either February 4, 5, or 6.
To better understand when you'll get paid, please see the main article.
A reset I completed shows as Pending. What does that mean?
When you upload a reset, the status will be Pending. That is because the reset is pending approval. Our Quality Assurance (QA) team reviews every single visit uploaded by Survey reps.
It can take up to eight (8) business days from when you upload your reset until the review team approves it. It is usually faster than that. Missing information (such as missing logbook pictures) can make the process take longer, so please make sure you follow all the instructions in the app and take clear photos.
See the main articles here and here.
The Pending amount is WRONG!
If the Pending pay for a reset you completed is incorrect, don't worry. It gets adjusted during the review process to reflect the hours you worked.
When you complete a reset, the amount shown in Pending is not always correct. That's because the pending amount is based on the expected number of hours you worked, not the actual hours you worked.
Each reset has a certain amount of hours it's supposed to take. You get paid for the hours you work (minimum payments apply in certain circumstances). When the QA team reviews your reset, they will enter in the hours you worked and approve it. There's no reason to be concerned by unless the Approved amount is different from what you expected. If it is, just contact us and we'll explain and fix if needed.
How do I request a payment?
There is only one way to request a payment, and that is to request it through the app's Payment Center. Here's how:
Step One: Tap the Menu button and choose Payment Center
Step 2: Request Payment
This screen shows you your balance that is available to request as well as the balance that has not been approved yet. (Every reset has to be approved before you can request payment. That process can take up to 8 business days. Learn more here
To request your payment, simply tap the Request Payment button. If it's your first time, you may have to enter your Paypal email. See below for more details.
Step 3: Review the message, and Confirm.
Please note that the popup tells you when your payment will be made at the latest. It will be paid based on the payment schedule you can find here. Payment Schedule.
After you've requested your payment, it will appear in the Payment History section and it will include the estimated payment dates.
What are the Payment methods?
We pay reps via Paypal. It is the fastest and easiest way to get paid. Don't have an account? You can set one up in minutes. See below.
Many people are concerned about Paypal fees. Survey.com pays the fees. If you earned $120, request $120, you receive $120.
PayPal is 100% free. You can link your bank accounts to it, change them, etc. without sharing ANY of that information with us. Here's a link to where you can set up an account: www.paypal.com
Frequently Asked Questions about Payments:
I think I was incorrectly credited or paid for my reset. What should I do?
Please contact us through the app (go to Messages, + New Message, choose Support, and explain) and we'll help you. You can also email firstname.lastname@example.org
and include the email you use to login to your account, the store, the date of your reset, and a summary of the situation.
Some of my resets are still pending so I can't request them. What can I do?
It can take up to eight (8) business days from when you request your payment until we review and approve it. We work as fast as we can to get them approved.
I don't want to get paid via Paypal. What other options do I have?
The only other option is direct deposit. However, this is a much slower way to get paid. Direct deposit payments do not get made until all the Paypal payments are finished. And then your bank will likely hold the funds for 1-3 business days before releasing them to you. We recommend Paypal.
I know the payment periods span three days. Is there a way to know more specifically when I'll get paid?
No. We do not process payments in any particular order. All we can tell you is that you'll be paid on one of the three days.
It's day three and I haven't been paid!! What's going on?
Payments are made each of the three days, including the final day. Payments are made on the final day until they are done, which is sometimes not until late in the evening. Payments are not late if they are made on the third day, even if it's past 5pm EST.