- Survey.com's payment schedule / when you'll get paid
- A reset I completed says "Pending". What does that mean?
- Help! The Pending amount is WRONG!!
- How to request a payment
- The payment methods
- Answers to frequently asked questions about pay
When will I get paid?
The main article on this topic can be found here. It has a table that shows when you'll get paid based on when you request your payment, a payment calendar, and printable versions of each view.
To get paid:
- Your visits must be approved by Survey's review team
- You must request the payment through the Survey app
- Once requested, payments get made based on our payment schedule
Approval Times: Visits are approved on a fixed schedule. Assuming that the information and pictures you uploaded are accurate and complete, and that there are no revisions outstanding, your visit will be approved eight business days from when you uploaded it.
(Business days do not include holidays or weekends). Approval times can sometimes take more than eight business days, but that is rare.
Payment Dates: Survey has three payment periods each month. Payment periods are when we process payments that have been requested through the app. Payments are processed on business days.
The payment request deadlines are at 11:59pm EST on the 1st, 10th, and 20th of each month. Whatever you have requested by the deadlines will be paid over a three business day period beginning the business day after the deadline.
Estimating When You'll Get Paid: The best way to estimate when you'll get paid is to add eight (8) business days to the day that you complete your reset and assume that's when your reset will be approved for payment and when you can request it. Then you can look at the payment calendar and see when you'll get paid based on that request day.
Example: A visit uploaded on March 22, 2019, would be approved on April 2, 2019 (eight business days later). April 2 is part of the payment request period that ends on April 10, so that payment would be expected by the end of the day on April 15, 2019.
To better understand when you'll get paid, please see the main article.
A reset I completed shows as Pending. What does that mean?
When you upload a reset, its status will be Pending. That is because the reset is pending approval. Our Quality Assurance (QA) team reviews every single visit uploaded by Survey reps.
It generally takes up to eight (8) business days from when you upload your reset until the review team reviews and approves it. Missing information (such as missing logbook pictures) can make the process take longer, so please make sure you follow all the instructions in the app and take clear photos.
However, Survey runs projects that are much more challenging to review than resets. The volume of visits that need to be reviewed, the complexity of the projects needing to be reviewed, and the overall quality of responses can cause the review process to take longer than eight business days. Eight business days is a guideline, not a guarantee.
See the main articles here and here.
The Pending amount is WRONG!
If the Pending pay for a reset you completed is incorrect, don't worry. It gets adjusted during the review process to reflect the hours you worked.
When you complete a reset, the amount shown in Pending is not always correct. That's because the pending amount is based on the expected number of hours you worked, not the actual hours you worked.
Each reset has a certain amount of hours it's supposed to take. You get paid for the hours you work (minimum payments apply in certain circumstances). When the QA team reviews your reset, they will enter in the hours you worked and approve it. There's no reason to be concerned by unless the Approved amount is different from what you expected. If it is, just contact us and we'll explain and fix if needed.
How do I request a payment?
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