What if the materials are damaged?

If the materials provided for the reset are found to be damaged, please reach out to Survey to request a reshipment. 

Do this by using Chat with Steve and select 'in-store support' and tap through the prompts, so you get to a live agent. 

Please provide detail on the damaged materials, so we can put in a request to ship more.  

In the Survey, please be sure you answer the questions correctly, take photos of the damages materials, and add further comments, to inform of the damaged materials and confirm who you reached out to, to request re-shipment. 

Do not proceed with the visit if your materials were damaged.  

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 Need more help? Go to Chat with Steve in the main menu of your app → Type “in-store support” → Follow prompts to get live help.