No POG? or POG Issues? Here is what to do!

Depending on the POG issue, follow the below guidelines, so you don't get sent back and we can report accurately to the client. Details are key here
 

IF box is not found: 

• Please confirm with the Manager all possible locations where the box could be placed. If the box is not found, make sure to take photos, further proving the box was not found document in detail. Be confident, kind and professional at all times with the managers and staff. 

Box found: No POG in the box:

• If POG is not found, Please follow the strips. Top to bottom. Each Strip will have a shelf #. This is only if no POG is found. If found, make sure to follow the POG. 

Box found, POG does not match the Display: 

• If the POG does not match the display, please document in detail. Take photos of the POG, the shelf, add all relevant information into the survey. Photos and comments are your backup and a key visual of your comments. 

REMEMBER: If you are unable to carry out the reset, you MUST document EVERYTHING with pictures and continue with the rest of the visit: 

• Place Strips 
• Clean area 
• Merchandise product 

If this was helpful in-store guidance, give a thumbs up, as these will help us further improve real time support. 

Still Need Help? Go to Chat with Steve in the main menu of your app → Type “in-store support” → Follow prompts to get live help.