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Shipping Projects

Project Team
Updated

Shipping projects are projects that require us to ship materials to you so that you can complete your store visit. Examples of materials we might send include promotional stickers, cardboard displays, and wire racks. 

Before we send you the materials, we will confirm your mailing address. Once the materials have shipped, you'll be able to track the package with a tracking number that you can find in the app. 

Most of the time, these projects have deadlines that are tied to the delivery date / time. You will be unable to start the project in the app until we have confirmation that the shipment has arrived. 

Important: 

Please only accept assignments for projects requiring us to ship you materials if you are certain you can do them. Deleting assignment after we've shipped the materials or letting assignments expire once you've received them will result in the following: 
  1. You will be ineligible for all shipping projects in the future
  2. You will be unable to claim stores or receive offers
  3. You will have to either send the materials back to Survey at your expense, or we will add a negative charge to your account equal to the cost of shipping and the value of the items
Prior to taking these actions we will contact you to find out what happened.  
 

FAQ: 

The package arrived, but I'm unable to start the visit in the app.

You are able to override the app. If you're at the store, attempt to start the visit and follow the instructions on the screen. If you're having trouble, please message support or in-store support. 

I have leftover materials, and there are more stores I can do, but the app says I need to wait for a shipment. 

Contact Survey and we'll update things on our end so you can complete the other stores without getting another deliver. 

I have leftover materials and there are no other stores / the project ended. 

Please contact Survey before discarding the extras. It's possible that new stores will become available. 

I did not receive the package but the tracking says it arrived. 

If you search around your home and can still not find the package, contact Survey and let us know. We will let you know what to do. 

The package arrived, but the contents are incorrect. 

If your package contains the wrong items, or the right items but not enough to complete your assignments, contact Survey right away and we will help. 

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