Getting the Most Out of the Merchandiser App: Reporting Issues and Improving Performance

The steps below can help keep the Merchandiser app running smoothly, and make sure our support team has what they need to assist quickly if something doesn’t look right.  

Before You Begin

If possible, capture a screenshot or screen recording of the issue. Visual details help our support and product teams better understand what occurred and identify potential solutions more quickly. 

Please send the screenshot, recording, and a brief description of the issue to support@survey.com so our team can investigate.

Prefer live help right away? Skip to the Chat with Steve in your apps main menu for live-support from one of our supporting Agents.

Steps to Optimize App Performance

1. Upload Any Pending Projects

Before logging out of the app or clearing app data, make sure all completed or in-progress projects have been uploaded successfully. This helps prevent the loss of any work that has not yet been synced. 

2. Confirm You Are Using the Latest Version

Ensure your device is running the latest version of the Merchandiser app. Updates often include performance improvements, stability enhancements, and other optimizations. 

3. Clear App Cache and Storage

In some cases, clearing cached files can improve app performance.

Important: Clearing app storage or app data will remove locally stored settings and login information from your device, so be sure you know your login credentials before proceeding. 

To Clear App Cache

1. Open your device's Settings
2. Select Apps
3. Choose the Merchandiser app
4. Select Storage and Cache
5. Tap Clear Cache to remove temporary files 

To Clear App Storage

1. Open Settings
2. Select Apps
3. Choose the Merchandiser app
4. Select Storage and Cache
5. Tap Clear Storage or Clear Data

Note: This action removes locally stored app data, including settings and login information. o

4. Free Up Device Storage

Available device storage can impact overall app performance.

Consider:

• Removing apps you no longer use
• Deleting unnecessary files or media
• Ensuring you have sufficient free space available on your device 

The latest versions of the Merchandiser app are designed to help manage stored files and reduce unnecessary storage usage on supported devices.

Need Additional Assistance?

For live support:

1. Open the Merchandiser app
2. Go to Chat with Steve
3. Type"in-store support"
4. Follow the prompts to connect with assistance

Help Us Improve

If you encounter an issue, we encourage you to report it. Sharing screenshots, recordings, and details about what happened helps our team investigate, resolve problems more efficiently, and continue improving the Merchandiser experience for everyone.