If we have reason to believe you’ve violated any of the expectations included in the Survey.com Code of Conduct, your account may be placed on probation.
What it Means For You
When your account is on probation, you can still use the app. You can complete visits, request and claim stores, and use all the other app features.
However, while on probation, we will strictly monitor all your activity. Continued violations of the guidelines described in the Code of Conduct will lead to account deactivation.
We're Here to Help
We take the Code of Conduct seriously and expect you to do the same. Our goal is to help you understand the expectations and improve so that your account can return to a normal status.
How can I find out why my account was placed on probation?
Contact email@example.com. We will reply within one business day.
How long is the probation period?
There is no set time. We will work with you to help you solve whatever the issue was. But if we don’t see an improvement, your account may be deactivated.
I disagree and do not think my account should be on probation. What can I do?
Contact firstname.lastname@example.org to share your side of the story. Again, we want to help you. If there is a misunderstanding, we’re interested. We will reply within one business day.
Will being on probation affect my ability to get assignments?
Yes. When reviewing assignment requests, the Survey.com project managers will see that your account is on probation as well as the specific reasons. They will consider that information when assigning stores, so there it's possible that they will choose someone else.
Depending on the issue that led to being placed on probation, you may be blocked from certain types of projects. For example, if we ship you materials and you fail to complete those visits, you may be excluded from being assigned to any projects that require shipping.
Where can I learn more about your policies so I can keep my account in good standing?
Make sure you're familiar with the Survey.com Code of Conduct. It explains the basic expectations and discusses how to handle yourself in stores. If you want just the basics, see the next question.
What are some examples of things that may get my account placed on probation?
The following is a list of things that can lead to having your account placed on probation, suspended, or deactivated. This list is not all-inclusive. This is also in the app in the Learning Center. Look for FAQ.
- Complaints from store managers about your behavior
- Abusive behavior to Survey.com staff, either through our systems or on third party forums
- Fraudulent activity, including, but not limited to:
- Using the same photos for multiple visits
- Creating multiple user accounts
- Spoofing your location
- Submitting false information through the app
- Consistently poor store visit response quality
- Frequent missed visits
- Excessive deadline extension requests
- Sharing a device with another registered user
- Contacting a Survey.com client for any reason
- Contacting the corporate office of a retailer unless specifically told to do so by us