Probation Information

If we have reason to believe you’ve violated any of the expectations described in the Survey.com Code of Conduct, your account may be placed on probation.

What it Means For You

When your account is on probation, you can still use the app, but with the following restrictions:

• You cannot claim stores, you can only request them
• You will not be granted extensions
• You will not be eligible to complete demos
• You will not be eligible to complete projects that require the shipment of materials

While on probation, continued violations of the guidelines described in the Code of Conduct may lead to account deactivation.

We're Here to Help

We take the Code of Conduct seriously and expect you to do the same. Our goal is to help you understand the expectations and improve so that your account can return to a normal status.

FAQ

How can I find out why my account was placed on probation? 


When you're account is placed on probation, we send an email with the reason. The reason can also be found in your profile in the app:

If you have more questions, contact support@survey.com. We will reply within one business day. 

How long is the probation period? How do I get off probation?

Your account will be eligible to be removed from probation after you've completed ten (10) consecutive problem-free visits. 

That means no expired assignments*, no cancellations**, no incomplete visits, no visits that need to be re-done (all or partially), and no continuation of actions that led to being placed on probation. To be sure that the visits are problem free, they will need to be reviewed, and the review process takes eight business days. 

*Sometimes assignments inadvertently expire while you are waiting for materials from us, because the project ends, a store quota is reached, or other reasons beyond your control. These will not count against you. 

**Depending on the reason, cancellations may not count against you. We will evaluate each cancellation on a case-by-case basis. And if a client cancels a shift, that will not count against you.

I disagree and do not think my account should be on probation. What can I do?

Contact support@survey.com to share your side of the story. Again, we want to help you. If there is a misunderstanding, we’re interested. We will reply within one business day. 

Will being on probation affect my ability to get assignments?

Yes. When your account is on probation, you cannot claim stores. You have to request assignments and wait for our staff to assign them to you. 

You are also ineligible for demos and projects that require shipping. 

Where can I learn more about your policies so I can keep my account in good standing?


Make sure you're familiar with the Survey.com Code of Conduct. It explains the basic expectations and discusses how to handle yourself in stores. If you want just the basics, see the next question. 

What are some examples of things that may get my account placed on probation? 

The following is a list of things that can lead to having your account placed on probation, suspended, or deactivated. This list is not all-inclusive. This is also in the app in the Learning Center. Look for FAQ. 

• Complaints from store managers about your behavior
• Abusive behavior to Survey.com staff, either through our systems or on third party forums
• Fraudulent activity, including, but not limited to:
• Using the same photos for multiple visits
• Creating multiple user accounts
• Spoofing your location
• Submitting false information through the app
• Self-referrals
• Consistently poor store visit response quality
• Frequent missed visits
• Excessive deadline extension requests
• Holding assignments open for excessive periods of time
• Sharing a device with another registered user
• Contacting a Survey.com client for any reason
• Contacting the corporate office of a retailer unless specifically told to do so by us
• Failure to pick up materials shipped to you