A manager refusal does not automatically mean the visit failed. You can still successfully complete the visit.
- Remain polite and professional.
- Take down the manage name
- Reason for refusal and what specifically the manager refused
- Do not argue or continue to push if they have already refused a specific task. Simply document and move on.
- Thank the manager for their time.
Continue collecting information you can see on your own.
Take all required photos, including:
- Endcap photos
- Missing Endcap photos
- Coffee aisle photos
- Ryze product photos
- Final condition photos
Important:
Add detailed comments. Example:
"Manager stated scanner was not currently available for use because (reason) Ryze products were found in the coffee aisle. Endcap was not present. All required photos were uploaded."
Remember
A manager refusal does not mean you should leave the survey incomplete.
Document the refusal, collect all required photos, provide detailed comments, and continue with all remaining tasks that can be completed.
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