Why your comments and photos matter to the client

Regardless of what happens in your search, you're comments about what you saw, what the manager informed you, and outcome are key here.

The client expects these displays to be present. When they are not, your photos and notes help us escalate store-level issues and show exactly what is happening in the field.

This documentation is how you add value and make an impact.

Start in the Gardening section.
Check all bays, sidecaps, clip strips, and any branded displays.

If product or displays are not located in Gardening, conduct a full store walk and check all additional departments.

Take clear, wide photos of:

• The full Gardening section

• Each area searched

• Any empty spaces where product should be

Your comments are just as important as your photos.

If product or displays are missing, explain:

• What you saw

• What the manager shared

• The final outcome

What does the display/section look like?

If you found this helpful, please give it a thumbs up! So, we can help provide more awareness where needed in your visits. 

Still Need Help? Go to Chat with Steve in the main menu of your app → Type “in-store support” → Follow prompts to get live help.