No Box Found? Show the proof like this

If the box cannot be found, we still need visual proof of what you checked. We can't see what you see, so we're asking you to photograph it, showing nothing is there. 
 

What to capture:

• 3–4 wide photos of the full area where the box would normally be stored

• Photos should clearly show shelves, racks, or empty space

• Add comments confirming where you looked that support the photos 

This prevents send-backs by showing the data exactly what was (and wasn’t) available.

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Still need help? Start a Chat with Steve and Select "In Store Support" tapping the prompts to get a live agent.