Shelf Doesn't fit the Gondola? Check here

If the new shelf does not fit, pause before continuing.

This may be due to:

• Wrong shelf size

• Different gondola model

• Depth or bracket mismatch

What To Do

1. Do NOT force the shelf

2. Call the hotline for next steps # 866.830.2123 

3. Take exact steps given by the Frito Hotline and document in Survey directions given and confirm call to hotline.

   If Unable to reach hotline (not likely but in the rare case)

4. Take clear photos showing the mismatch

5. Document the issue in the survey very clearly

6. Continue the reset using existing shelves as directed - TRY Calling the hotline again later during your visit. 

Important to understand

• Any Existing shelves stay in place

• New shelves are only for the added 6th shelf

• Proper documentation protects you from rework or sendbacks

• Even if the shelf doesn’t fit, there is still work to complete.