While rare and should not be an issue, sometimes a gondola physically can’t support a 6th shelf.
Common reasons:
Uprights have no holes
Uprights are welded
Non-standard spacing on older fixtures
What To Do
Take clear photos of the uprights showing the issue
Document exactly what’s blocking installation in the survey
You may adjust existing shelves ONLY if:
The fixture still looks clean and professional
All product fits properly
If you cannot adjust shelves cleanly, call the hotline for guidance - FRITO HOTLINE: #(866) 830.2123
Do not force or damage the fixture.
Important
The goal is a safe, presentable setup
If the 6th shelf truly cannot be added, photos + notes are required
Continue completing all other reset tasks
If this was helpful in-store guidance, give a thumbs up, as these will help us further improve real time support.
Need more help? Chat with Steve - Select In-store support if in store -> Tap through prompts to get a live agent.
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