Some fixtures may be screwed or glued in place. Try gently lifting or using a screwdriver to pop it loose — but don’t force it.
If it won’t come out safely, take a photo of what you see and explain what you tried.
This helps confirm it’s a fixture issue, not user error.
Detailed documentation is key as it ensures clarity, consistency, accountability, risk mitigation, and continuous improvement.
Need more help? Go to Chat with Steve in the main menu of your app → Type “in-store support” → Follow prompts to get live help.
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