If there is no box found, can I start the visit?

Yes! If you can get into the store to start and you do not find a box or new delivery, please still hit "YES" to begin the visit. 


The only time you will hit "no, I cannot start the visit" is if something is preventing you from starting the visit, for example: 

• Store permanently closed. - Must document with photo of sign/closure
• Store temporarily closed. - Must document with photo of sign/closure
• Other (options could be that the Manager refused the visit from the start and will not let you complete any tasks)
  • If manager will not allow you in the store to complete any tasks, please be detailed on why or share the in-store experience.

Need more help? Go to Chat with Steve in the main menu of your app → Type “in-store support” → Follow prompts to get live help.