Need to Talk to a Live Agent? Here's How to Do It Right

Live Agents are available 7 days a week from 5am - 1am EST - Please be sure to reach out during live chat answers for the quickest support. 

Steps to Reach a Live Agent:

1. Open the app and tap “Chat with Steve.”

2. Type in your issue or question:

   • Payment

   • Extension request for (days and project)

   • Assignment

   • Onboarding

   • Openforce

   • Instore Support

   • How do I get started with the app?

After you type your issue, the chatbot will respond with some options.

Important: DO NOT continue typing your question in free text.

👉 Instead, tap on the options the chatbot gives you. This helps us route your question to the right team.

If your issue isn’t fully resolved or the answer doesn’t help, just tap “No, I still need help.”

• • This will connect you with a live agent.

  • If a team or deeper review is needed, the agent will guide you further.

Why We Do It This Way

This flow helps us:

• Answer the most common questions fast.

• Get you to the right team without delays.

• Helps us understand exactly what you need.

• Give you accurate, helpful info tailored to your issue.

Skipping the options or typing in your full question slows things down — tapping is the fastest way to support!