Hi Survey Merchandisers,
There was some confusion about the time to request payments to be included in the January 22 - 24 pay period.
Many people thought the payment request deadline would be on Monday, or even Tuesday, because the 20th was a Sunday and Monday was a holiday. That's not the case. (See below).
What We're Doing to Help
We're going to process all payments requested by 11:59pm EST tonight, January 22nd*, by 3pm EST on Friday, January 25th.
Yes, that means some payments will be paid on the 25th, a day after the end of the pay period. But keep in mind payments requested on the 21st and 22nd would normally not be paid until February 4 - 6.
The above applies only to payments requested through the Payment Center in the app. Messaging us your payment request does not actually request your pay. Contact support through the app if you have questions.
This does NOT apply to reimbursements. Reimbursements are paid on their own schedule as explained by your Survey contact or in the project notes.
For Future Reference:
The payment request deadlines are always 11:59pm EST on the 1st, 10th, and 20th. That's true even if those days happen to be a holiday or weekend. Please keep that in mind. See the official payment schedule for more details.
* IMPORTANT: If you requested a payment yesterday or today, the app will tell you the payments will process between February 4 and the end of the day on February 6. Please disregard because these payments will be processed by 3pm EST on Friday, Jan 25.
Thanks, and let us know if you have any questions.