Survey.com's Product Demo Policy

We take great pride in the work we do and the work YOU do in stores on behalf of our clients. Without you, our company could not exist. We thank you for your hard work and commitment and look forward to continuing working with you.

This document explains the basic policies about scheduling and completing product demos for Survey.com. It is a companion to our Code of Conduct, so please make sure you’ve read and understand that document. As long as you follow these guidelines, you’ll do a great job.

Overview

As a Survey.com Brand Ambassador, you are representing Survey.com and our clients to retailers and shoppers. During your store visit, you should always be professional, polite, and courteous when interacting with store personnel, other product demonstrators, and most importantly, with the shoppers.

Assignments, Schedules, and Cancellations

When you confirm a product demo assignment, you are committing to completing the visit. You are expected to arrive on time, with the necessary materials, dressed as specified in the project description, and ready to do a great job. We take the schedules very seriously and expect you to do the same.

Unless it’s an emergency, canceling or missing a scheduled assignment may result in your removal you from the Brand Ambassador group. Your account may even be completely deactivated.

Further, if we have mailed you a demo kit and you cancel or miss your assignment, we reserve the right to hold you liable for the cost of the kit and the shipping charges.

Phone Policy

Almost every store has a strict no-phone policy for product demonstrators. However, because you must use our app to check in and out of stores, enter information, take photos, and sometimes interact with your Project Manager, you can use your phone, but only to use our app.

That means no texting, using the internet, or phone calls (unless there’s an emergency). If you use your phone for non-Survey.com purposes, you will be no longer be able to be a survey.com Brand Ambassador and your account may be completely deactivated.

Questions or Concerns

If any issues arise during your demo visit, let your Project Manager know as soon as possible. If you are not sure who that is or you are not getting a response, contact support@survey.com.

Thank You

Thanks in advance for agreeing to follow these rules. Again, you are representing Survey.com and our clients, and we trust that you will do a great job.